Return Policy Page

Although we hope you adore your purchase, we recognize that not everything always goes according to plan. You have 15 days to return an item to us to receive a refund or store credit if you are not entirely pleased with it.

How can I begin a return?

Returns must be sent to us unopened, unworn, in their original packing, and in the same condition as when they were received; otherwise, customers risk forfeiting their right to a refund or incurring a restocking charge. You can send return requests to sales@edesireshop.com. What happens if my purchases are flawed or damaged? How do I return something?

In the event that the item you bought from our website is damaged or flawed upon arrival. We will be pleased to assist you if you email sales@edesireshop.com with your serial numbers and detailed pictures of the fault. Since our inventory fluctuates daily, if your desired item becomes out of stock, your exchanges will be granted as store credit so you may make a fresh order for your replacement item (s).

What products are final sales?

Please be aware that none of the sale goods on our website qualify for returns or exchanges. The things that are on sale cannot be returned or exchanged.

Do you provide pricing modifications?

We regret that we are unable to accommodate pricing changes.

Where can I send my order for a refund if I live outside of Carolina?

Orders placed from abroad are all final sales.

Requests for Order Cancellations or Changes

Orders are submitted to our warehouses in real-time and cannot be modified once they are placed since we strive to ship as promptly as possible.

To be eligible for replacement, damaged or faulty goods must be notified within 10 days of delivery. We will be pleased to assist you if you email sales@edesireshop.com with your serial numbers and detailed pictures of the fault. Mailing the products to Edesire Shop is the responsibility of the customer requesting a refund or exchange.

Any difficulty this may have caused is much regretted.